People, we have an issue. I mean, even the Wall Street Journal is talking about it ($$).
It appears that there is a growing situation at McDonalds and it has to do with the McFlurry – that wonderful dessert combo of soft serve ice cream and Oreos or M&Ms or Rolos (yum!) mixed into an ice creamy combination that checks all the boxes. It appears that in McDonald’s nation, there is a rampant issue with the McFlurry mixing machine. It is not being used by McDonalds employees as they prep McFlurries. Now, soft serve ice cream with one of those aforementioned toppings is nothing to ignore, but when the expectation is that they will all be mixed together into the concoction that is the McFlurry, and that is not being done on a national basis, that is cause for grave concern.
According to UnderUnderstood, the McFlurry Index is currently at 41%, meaning that for every 10 McFlurries that are ordered, only 4 of them are actually getting mixed. Yes, there is a mechanism to track this – as there is a mechanism to track everything these days.
The core issue here is that the mixing machine for the McFlurry uses the uniquely designed spoon to actually mix the dessert. So when the mixing machine is ‘broken’ or actually, legitimately broken, the mechanism to mix everything is useless. So the McDonalds employees punt and just throw the ‘add in’ on top of the ice cream instead of mixing it together. Heresy!
So what can be done to rectify this national emergency? First, you can record the “McFlurriness” of your McFlurry here (the source of the above Flurry Index). As of this post date, we’re at a 41% ‘flurry index’. Absolutely unacceptable. If McDonald’s has any Six Sigma black belts in their employ, they would surely be freaking out at this defect rate.
Then, you can take these statistics and contact McDonalds corporate offices and vent frustration.
Do not take this lightly, people. The McFlurry needs to be ‘flurried’!!