Frank Eliason, the pioneer behind @ComcastCares has left the cable giant to head over to Citibank in a what I would assume to be a role similar to the one at Comcast. With all the new regulations hitting the banking and financial services industry, I would have to imagine that Frank’s experience at Comcast will come in very very handy at Citi as they will have to manage a flood of changes to how customers will interact with their business. It will also be interesting to see what happens with @comcastcares and how it will evolve now that its “voice” has left.
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