I key accessory of the iPod that I use all the time is the clip on remote, which enables me to forward past songs and podcasts I don’t want to listen to at that time without having to take the actual iPod out of my pocket, shoulder bag, or whever it is being held. About three months ago, the little “Hold” switch broke on the remote. I took it back to Apple and they replaced it with no problems. Then today, I noticed that the cable of the headphones was “fraying” and exposing its wiring. And being that I had this replaced almost three months ago, the warrenty on the replacements expired tomrrow.
So at lunch today, I went to the Apple Soho store to see if I could get replacement headphones before the warrenty expired. I walked into the Apple store, found a salesperson, and told them the issue. In the middle of my explaination, another floor person joined the conversation, assessed the issue as I showed the fraying headphones, and said “Come with me”. We walked over to the Genius Bar, they then took the old pair of headphones, and gave me a new pair on the spot, no questions asked. I did have to provide some info about my iPod but that was it. I was there and back in 45 minutes (took the subway).