New York Yankees
Background
In the fall of 1998, I was one of five Fordham University Graduate School of Business students who participated in a semester long field study project for the New York Yankees. The initial project that we were commissioned for was to conduct a marketing research survey of New York Yankee fans to help the team further understand the Yankee fan base. For a variety of reasons, the Yankees decided not to pursue that project (Coincidentally, this was around the same time as the big controversy related to the building of a new stadium and the threat of the Yankees leaving the Bronx, NY for New Jersey. Read into it what you will. Supposedly, news of our project made it up to "The Boss" himself and it was Mr. Steinbrenner who killed the original idea, but that has never been substantiated. ;-). We regrouped, and after consulting the Yankees, decided to focus the project on their web site and interactive marketing initiatives. The group enthusiastically agreed to the revised project and spent the remainder of the semester developing a product marketing roadmap and strategy for the Yankees' web site.
Business Problem
With the advent of the Internet onto the media landscape, the Yankees (like many other organizations) had taken the initiative to build a web site for the team. However, it became apparent that they did not know what to do with the site and how they would market and evolve that channel into a valuable asset for the organization and its fans. The cost to maintain the site and keep it fresh and relevant to the Yankee fan base was becoming a challenge to the organization. Further, there was a perception that the team's own web site was not the best source for the most updated information and news about the team.
Project Solution
The Yankees made it clear to us that their knowledge of this space was limited. The student team decided that we should approaching this project with a logical and deliberate approach to our methodology as outlined below:
- Analysis of Web/Interactive industry, market environment and trends for future
- Competitive analysis of major sports leagues and general business industry best practices
- Short term recommendations and tactics
- Long term recommendations and tactics
From this outline, we developed a more detailed outline and determined the best approach would be to draft both a "white paper" style document as well as a presentation version. We also felt that since the Yankees' knowledge of this space was limited, we should provide them with as much relevant information as possible within the "white paper" document, so it could serve them as a reference document as well.
Summary and Commentary
Below are links to the final report document and the PowerPoint presentation. a couple of notes on these documents, as hindsight is 20/20:
- The NY Yankees were extremely happy with the end result (they even gave us an ovation at the end of the final presentation!),and they implemented many of our ideas and suggestions into a site redesign in the Fall of 1999.
- At the time of this project, each Major League Baseball team managed their web sites and services independently of each other. Since this project was completed, MLB has taken over general management of all web site services for each team, with the team only having to manage the content appearing on their site.
- The Yankees requested that the written document be one that they could use as reference in the future, so we decided to include as much information as reasonable in the document. Looking at it today, we probably should have isolated much of the research numbers and information at the back of the document in a detailed appendix.
- This project was completed in the Fall of 1998, at the height of the Internet boom.
Relevant Documents
If you are interested in reading any of the final documents related to this project, please send me an email and I will send a copy to you.
